Everything you need to know about shopping with Control BMX.
Shipping & Delivery
How long does delivery take?
Delivery typically takes between 3–7 working days depending on your location. You will receive tracking details once your order has been dispatched.
Do you ship internationally?
Yes, we ship to selected international destinations. Shipping costs and delivery times vary depending on your country.
Orders & Payments
Can I cancel or modify my order?
Orders can be cancelled or modified within 24 hours of purchase. Please contact our support team as soon as possible for assistance.
What payment methods do you accept?
We accept major debit and credit cards along with secure online payment methods available at checkout.
Products & Warranty
Do bikes come fully assembled?
Most bikes are delivered partially assembled to ensure safe transportation. Basic assembly instructions are included in the package.
Do your products include warranty?
Yes, our products include a manufacturer warranty covering manufacturing defects. Warranty terms may vary depending on the product.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused and in its original packaging.
How long does it take to receive a refund?
Refunds are processed within 5–7 working days after we receive and inspect the returned item.