Frequently Asked Questions

Everything you need to know about shopping with Control BMX, including delivery, orders, products, returns, and support.

📦 Need additional help? Contact our team for rider support and product advice.

How long does delivery take?

Delivery typically takes between 3–7 working days depending on your location. Tracking details will be provided once your order has been dispatched.

Do you ship internationally?

Yes, we ship to selected international destinations. Shipping costs and delivery times vary depending on your country.

Can I cancel or modify my order?

Orders can usually be cancelled or modified within 24 hours of purchase. Please contact our support team as soon as possible.

What payment methods do you accept?

We accept major debit and credit cards along with secure online payment methods available at checkout.

Do bikes come fully assembled?

Most bikes are delivered partially assembled to ensure safe transportation. Basic assembly instructions are included in the package.

Do your products include warranty?

Yes, our products include manufacturer warranty coverage against manufacturing defects. Warranty terms may vary depending on the product.

What is your return policy?

We accept returns within 14 days of delivery, provided the item is unused and returned in its original packaging.

How long does it take to receive a refund?

Refunds are normally processed within 5–7 working days after the returned item has been received and inspected.

Our newsletter