At Control BMX, we aim to provide a smooth and transparent refund process. Once your returned item has been received and inspected, we will notify you of the outcome.
Refund Approval
After we receive your return, our team will inspect the item to ensure it meets our return eligibility requirements.
If your refund is approved, it will be processed automatically to your original payment method.
Refund Processing Time
Approved refunds will be issued within 10 business days.
Please note that banks and credit card providers may take additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at info@controlbmx.com.
Non-Refundable Items
The following items are not eligible for refunds:
- Sale items
- Gift cards
- Custom or personalised products
- Items not returned in original condition
Shipping Costs
Shipping costs are non-refundable unless the item is faulty, damaged, or incorrect.
Control BMX is not responsible for delays caused by courier services and shipping fees will not be refunded due to courier delays.
Late or Missing Refunds
If you have not received your refund:
- First, check your bank account again.
- Contact your credit card company — it may take time before your refund is officially posted.
- Contact your bank — processing times vary.
If you have completed all of the above and still have not received your refund, please contact us at info@controlbmx.com.